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How To Save Refund And Cancellation Requests (Greatest Hits)

Episode 114 of The Obvious Choice podcast.

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You may make transformations happen, but you are still in the customer service industry. How you handle these sometimes difficult conversations is crucial.

  • What a refund request actually means
  • One weird thing that prevents more refund requests than getting results
  • The 2-step process for responding to refund requests

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About Author

Jonathan Goodman

Jonathan Goodman 🇨🇦 has 17yrs in the fitness industry and is the author of Ignite the Fire (1,000+ 5⭐ ). His current project is free software for fitness and nutrition coaches: QuickCoach.Fit. Follow him on his Personal Instagram where he is very active.

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